Open the menu from your avatar and choose Edit Profile, or use the Your Profile card on your Dashboard. Add a photo, a headline, your experience, education and skills, then add portfolio projects and a resume. The more complete your profile, the easier you are to find.

Hirers find you through the Hire Professionals directory and ProfilePro search once your Professional Profile is complete and visible. You control visibility in Settings → Privacy and safety → Profile visibility.

Create a business profile under My Profiles, verify it with its CAC RC number, then post a job from Manage Work. Review applicants, schedule interviews and agree the work in a contract.

Use the menu from your avatar. It lists your Dashboard, My Profiles, My Applications, Contracts, Analytics, Wallet, Interviews and Workspace. Settings sit in the same menu.

Go to Settings → Your account → Account information. If you change your email address, confirm it from the link we send you so you can keep signing in.

On the sign-in page choose Forgot password and follow the link we email you. If you can still sign in, change it any time from Settings → Your account → Change your password.

Go to Settings → Security and account access → Two-factor authentication and follow the steps. You will need an authenticator app on your phone. Keep your backup codes somewhere safe.

Change your password straight away, turn on two-factor authentication, then open Devices and sessions and remove any device you do not recognise. Then tell us so we can look into it.

Go to Settings → Your account → Deactivate or delete account. Deactivating hides your profile until you come back. Deleting removes your information as explained in the Privacy Policy. Contracts and payment records may remain for the other people involved.

There are three tiers, completed in order: Tier 1 Bank account, Tier 2 Face check and Tier 3 Identity. Open Settings → Verification and Trust to see where you are and what is next. The verified badge appears once your identity and face checks are approved.

Our team reviews submissions, so it is not instant and we cannot promise a fixed time. Clear, well-lit photos are approved faster. You will see the status change from In review to Verified or Not approved, with a reason.

The usual reasons are a blurry or cropped photo, glare on the ID, an expired document, a name that does not match your profile, or a face that is not fully in the frame. Check the reason shown, fix it and use Try again.

Allow camera access when your browser asks (check the lock icon next to the address bar if you said no before). Close other apps that use the camera, use good front light, hold the phone at eye level and keep your face inside the oval. If it still fails, try another browser or device.

Go to Settings → Verification and Trust → Business verification, choose the business and tap Verify. Only the Page owner or a Super admin of the Page can do this. Enter the CAC RC number exactly as registered and confirm you are authorised to act for it. Each business is verified separately.

Open Bank account verification, enter the account number and bank, and confirm the account name matches your profile. Payouts go only to a verified account in your name.

Message us with the email on your account and what you see on screen: Ask about verification.

Yes. In Settings → Privacy and safety → Profile visibility you choose who can find your Professional profile.

Open Settings → Privacy and safety → Personalization and turn it off. You will still see jobs and people, but your activity is used less to tailor them.

Go to Settings → Notifications to choose email, product-update and push alerts. Important security and service messages may still be sent.

Go to Manage Work, choose the business, then add the job with a clear title, location, type, pay information and requirements. Review it and publish.

Open the job from Manage Work and go to its applicants. You can review profiles, shortlist, message candidates and schedule interviews.

Open My Applications from the menu. You can see each application’s status and any messages or interview invitations.

Do not pay. Real employers do not charge applicants. Report it with screenshots and the profile link.

Hirers schedule interviews from the applicant’s profile or the Interviews page. You will get a notification with the time and details. Join from the Interviews page at the scheduled time.

A contract records the work, price, deadlines and milestones agreed between two users. Open Contracts to create one, review one you have been sent, and follow its progress. Read it fully before accepting.

Agree any change with the other person first, then record it before work continues. This keeps the record clear if there is a disagreement.

Try to resolve it with the other person first and keep all messages and files. If you cannot, contact us with the contract details. We can give guidance, but we cannot decide who is right or force either side to act.

Add and verify a bank account in your own name, then use your Wallet to follow earnings and payouts. Businesses manage payments from the Business wallet.

Open the transaction in your wallet history for its status. Some payments are held for review. If it still looks wrong, report it with the transaction details.

Open Settings → Plan and billing. Unless you chose to upgrade, you are on the Free plan and nothing is charged automatically.

Ask about upgrading and we will help.

Yes. Use Request my data on this page, or go to Settings → Your account → Download an archive of your data.

Nobody sees them on your profile. Other users see only a verified status. Only authorised reviewers and trusted providers who need them to complete checks can access them. See the Privacy Policy for full detail.

Read the User Agreement and the Privacy Policy.

Warning signs: being asked to pay to get a job, offers that are too good to be true, pressure to move off ProfilePro, cheques that overpay you, and anyone asking for your password or a verification code. Keep communication and payments on ProfilePro.

Stop sending money, keep screenshots and transaction records, change your password if you shared it, then report it to us. If you paid money, also contact your bank and the police.